B’zT® LIMITED WARRANTY

B’zT, LLC. (the “Manufacturer”) warrants to the original purchaser at retail (the “Purchaser” or “you”) that the B’zT (the “Product”) will be free from defects in workmanship or material appearing within 3 months from the date of delivery to the Purchaser. This warranty may not be transferred to any subsequent buyer.

This warranty does not cover Product damage caused by: (i) accidental or intentional abuse (including but not limited to, exposure to extreme temperatures or fire, animal bites, excessive bending or crushing force), (ii) use of the Product in violation of the Manufacturer’s instructions, (iii) or use of the Product with another product. This warranty does not cover cosmetic or performance defects caused by: (i) normal wear and tear or otherwise due to normal aging of the hardware, or (ii) consumable parts, such as batteries or protective coatings, unless failure has occurred due to an initial defect in materials or workmanship. This limited warranty does not cover software or licenses.

As the Purchaser’s only remedy, and the Manufacturer’s only responsibility, for any defect in the Product, the Manufacturer will either, at Manufacturer’s option, replace the Product with a new or refurbished Product. To make a claim under this warranty, the Purchaser must provide proof of purchase of the Product and submit a claim to the Manufacturer at info@smartbzt.com within 30 days after the defect was discovered. As a condition to receiving the remedy, the Purchaser may be required by the Manufacturer, at the Purchaser’s expense, to return the Product to the Manufacturer and to pay for any necessary return freight for a repaired or replacement Product. If the Product is being used temporarily or permanently outside the U.S., the Purchaser may be required by the Manufacturer, at the Purchaser’s expense, to return the Product to the Manufacturer and to pay for any necessary return freight for the repaired or replacement Product. There are no express warranties other than the warranty set forth in this document.  ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.  Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, WILL THE MANUFACTURER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

For more information or to make a warranty claim, please contact B’zT, LLC. at info@smartbzt.com.

We have worked very hard to create our B’zT technology and we believe you will love your B’zT® product. However, we realize the Product you receive from B’zT® may not be exactly what you expected. Should this rare occurrence take place, the customer of the Product may return all B’zT® purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the customer and B’zT® will exchange it or provide a full refund of the original purchase price. It’s IMPORTANT that the battery should not be activated. Once the battery has been activated and B’zT® works fine, consumer cannot return the merchandise. Please note that this policy applies only to Products you purchase directly from B’zT®. This is in addition to your legal rights and your rights under the B’zT® hardware one (30) days Worldwide Warranty that is stated to above. To authorize a return, please follow RMA instructions. For RMA instructions, contact info@smartbzt.com. B’zT, LLC won’t be responsible for damage, defect or loss that occurs to products and packages after they are delivered to the third party shipping service.

30 Day Satisfaction Guarantee

• The herein 30 Day Satisfaction Guarantee applies ONLY to purchases made directly on Manufacturer’s website, smartbzt.com. Any purchases made on 3rd party websites like Amazon.com or in physical retail stores are not covered by the 30 Day Satisfaction Guarantee.
• If you are not 100% satisfied with your purchase, you have 30 calendar days from the date of delivery to request a full refund.
• To qualify for a refund, all of the following conditions must be met:
• A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days from the date of delivery. To request a RMA, please contact our customer care department at info@smartbzt.com.
• Product(s) returned to B’zT,LLC. directly must have been purchased from our website, smartbzt.com.
• Customers are responsible for shipping costs of returning product(s) to B’zT, LLC.
• Returned Product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of B’zT.
• If the Product(s) is returned without a RMA, B’zT cannot process your refund.
• The product(s) must be returned to B’zT within 5 days after the completion of the RMA form to be considered a valid return.
• Depending on your financial institution, the processing of your refund can take up to 14 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.
• You will be issued an email when your return has been received and processed by B’zT.

Additional:

• Gift cards are non-refundable.
• The product(s) must be returned to B’zT within 5 days after the completion of the RMA form to be considered a valid return.
• Shipping and handling charges are not refundable.
• Customers are responsible for return shipping charges. If the device is returned damaged beyond normal wear and tear, additional fees may be incurred. 
• Any Product(s) purchased from an unauthorized retailer or website (Ebay, Craig’s List, etc.) will null and void the return and warranty policy.
• Please ensure you include all components in your returned unit. Incomplete returns (missing charging base) will be refunded the retail value of parts received by B’zT’s returns processing department.
• You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product(s) while in transit to B’zT.
• B’zT reserves the right to change these policies or procedures at any time without notice.
• Order cancellation requests are only eligible for an immediate refund when requested prior to the unit being processed, requiring cancellation confirmation by B’zT prior processing. Cancellation requests should be submitted to info@smartbzt.com.

**Please note that all terms, conditions, policies and/or procedures are subject to change without prior notice.

DISCLAIMER

Please be aware that B’zT does not 1) act as a substitute for police, law enforcement, 

private security or similar agencies to keep your children protected or investigate and/or search for missing children; 2) alert authorities if any of B’zT User, parent or caretakes loses a child; 3) act as an Emergency Service or sends bulletins or alarms to B’zT Users. It is either the responsibility of the B’zT user or appropriate law enforcement agencies to do the foregoing tasks. Our role is limited to providing the Product and the App and periodically update both accordingly. We do not guarantee that your children will always be safe, always be near you, or always be found when lost. We built the Product and the App with the assumption that you will remain vigilant and responsible in keeping your children safe and with you. Please use the Product and the App in accordance with the aforementioned assumption. The Product cannot be located in the following situations: when there is no access to wireless network; when there are no mobile phones with the App within the vicinity of the Product; when the Product has no power left; when the Product is damaged; when the App is deleted or not operating; when the Product’s software is corrupted or malfunctioning; or when there are unforeseen events affecting its functionality such as a natural or man-made occurrence (lightning strike, wildfire, blackout, cyber-attack, etc)